AI Voice Calling Bot (Real-Time Lead & Worker Interaction)

Overview

A real-time AI voice calling system built to automate the worker onboarding assessment process at Broomees. The bot conducts live phone-like conversations, evaluates responses, and scores workers automatically.

Architecture

• Streaming Voice Pipeline: Audio streamed via WebSockets with sub-200ms latency
• OpenAI Realtime API: Used for speech-to-text and response generation
• Assessment Engine: Custom scoring logic based on conversation analysis
• Integration: Plugged into the worker onboarding flow seamlessly

Technical Highlights

// WebSocket audio streaming pipeline
const audioStream = new WebRTCStream({
  sampleRate: 24000,
  channels: 1,
  encoding: 'pcm16'
});

The system reduced assessment time by 70% and enabled 24/7 automated onboarding.